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![]() During a 4-year period I studied the program of Master of Science in Business and Economics at Umeå University. The education that I chose is unique since it is an education focused on managing activities that include any kind of service orientation. Why was this important for me? In the surrounding world I saw a growing service sector with increasing demand for service development, even in manufacturing companies. It started to become more and more important to include add-on services and therefore an education with a service perspective was the right choice for me. This service focus enhanced my knowledge in e.g. service characteristics, service systems, customer service & satisfaction, service encounters and customer relationship management. | ![]() |
![]() My athletics career started in 2003 when I tried out some events during half-time in a soccer game. From that moment on I was stuck. After all, it turned out to be a very good idea. I see it as the best decision of my life (hitherto). |
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Anders Lindqvist |
Jimmy Kindholm |
![]() Rickard Alfredsson |
Annica Nyholm |
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